I ordered the post-operative bamboo support band and ordered according to the measurements, reviews and description provided & then paid for express post as I needed asap after surgery. The band arrived from a few suburbs away, two days after a standard post parcel I had ordered the same day and moreover the band was much smaller than the information on the website. I made contact with Inka twice before receiving an automated response regarding return conditions which I had already read, and Advice that I would need to spend a further postage x 2 in order to exchange the size. After responding with a more specific question and seeking a refund, Inka have yet to reply to me after more than a week. I would not recommend either the product or this business - particularly for anyone who is in recovery and seeking products for support.