Returns & Refunds

RETURNS & REFUND POLICY

At Inka Skincare Apothecary, we strongly believe in quality of our products, and want you to love our products as much as we do. Before using any of our products, always ensure that you read the product description carefully and the directions for use on the product label. However, if for some reason you are not satisfied with a product, please contact us within 30 days of receiving your products.

Inka Skincare Apothecary is not liable for any individual reaction to any particular ingredient. Please remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. We do recommend performing a patch test when trying any new skincare products. Please perform the patch test and not on the face when testing out. Discontinue use if a reaction occurs.

A refund may be organized on a case by case basis. A refund request may be submitted via email only, and if you are entitled for a refund, the product(s) must be returned to our provided mailing address. Please note that the cost of return shipping is the responsibility of the purchaser.

Refunds are provided in the form of store credit should a product be faulty, broken or leaking. Personal care products such as skin care, body care and baby care products cannot be resold and therefore cannot be returned or be refunded due to change of mind.

While we have many positive feedback on our products, we understand that skin care results vary from person to person. We do view every enquiry on a case by case basis. If you should return a product to us, please ensure that the full complete package is returned to us (including free gifts & accessories) in a properly packed and protected manner. A broken or missing product can delay or omit your refund completely.

A returned product will be thoroughly checked and tested before a refund can be processed. Processing time of a refund may take up to 4 weeks. Please note that the cost of return shipping is the responsibility of the purchaser.

FAULTY PRODUCT RETURNS

In the event that Inka Skincare Apothecary deems a product to be faulty (A faulty product is defined as one which has arrived to the customer damaged), Inka Skincare Apothecary will refund the customer the value of the faulty product/s, excluding any postage costs. A customer must communicate the fault within 2 days after receiving the products.

CHANGE OF MIND RETURNS

At this stage, due to the nature of our products, Inka Skincare Apothecary cannot allow product exchanges or product returns if a customer changes his/her mind. Due to hygiene, safety and stability reasons, personal care products that have left our warehouse cannot be resold.

Comfortable to wear for short periods of time, gets a bit sweaty if you try for a full day wear

amazing product

This is one of the most amazing product that have solved my dry and ageing skin issues , love it!

I absolutely loved the moisturiser and Rose toner . Moisturiser melts into my skin without the sticky feeling and it brightens . Tonner is total knockout . I used to refreshed my skin in the afternoon or when I need to look awaken

Bakuchiol 4% serum

This is my 3rd or 4th bottle. I have definitely noticed the difference it has made to my skin, i also use it on the back of my hands

Love it greatly it’s light non greasy and keeps my skin soft hydrated and looking fresh

I wear mine daily. True to size. I was a size 12-14 postpartum and got a Meduim.
Super stretchy bands that have helped me get back to a size 10 so far and have been great for both sizes. Super strong elastic and velcro.

Belly binder

Exactly as described, very comfortable

Won't use Anything Else!

I've been using this oil for a few years now. I keep coming back to it, it's so good!
Firstly it smells great and when I use it each night, my skin looks so much even, definitely smoother and glowing by the morning!
If you use too much it does sit on your skin and looks very oily, so a little goes a long way. You only need around 3 drops.
In the mornings I add a drop to my moisturiser.
The best serum ever and I've tried others.
100% recommend!

Bakuchiol Essence

I’ve been using this for 3 weeks, it has significantly improved my dry skin. My skin is left with a glow. The ingredients are all organic and amazing. Beautiful tonic for my skin, I will continue to use this! I only wish Inka had authorised sellers locally in UK to save on the international shipping costs.

Everyone should known about INKA

I've been using the Bakuchiol products for years now and I will never go back! I have sensitive skin that breaks out easily and is dry and oily at the same time (ugh!). Inka products are PERFECT for me! I'll never go back!

Returns & Refunds

Let customers speak for us